dc999 Privacy Policy

Last Updated: June 2026

1. Introduction and Controller Identity

This Privacy Policy ("Policy") describes how dc999 ("dc999," "we," "us," "our"), the operator of the online casino and sports betting platform accessible at https://dc999.app, collects, uses, stores, and discloses personal data relating to users ("you," "your") of the dc999 platform and associated services.

dc999 is the data controller in respect of personal data collected through the dc999 website and platform. By registering an account on dc999 or by otherwise using the dc999 platform, you acknowledge that you have read and understood this Policy and that you consent to the collection and processing of your personal data as described herein.

This Policy should be read in conjunction with the dc999 Terms & Conditions, which form the principal agreement governing your use of the dc999 platform.

2. Personal Data We Collect

dc999 collects personal data in the following categories through your use of the platform:

• Registration data: Your name, Pakistani mobile number, date of birth, and the password you set when creating your dc999 account. Date of birth is collected to verify that you meet the 18+ age requirement.
• Identity verification (KYC) data: Copies of government-issued identity documents, proof of address, and any additional documentation dc999 is required to collect to comply with anti-money laundering and age verification obligations.
• Financial data: Information relating to deposits and withdrawals through JazzCash, Easypaisa, HBL, UBL, Meezan Bank, Bank Alfalah, and USDT TRC20, including transaction amounts, timestamps, and relevant wallet or account identifiers. Full payment credentials (e.g., complete bank account numbers) are not stored by dc999 beyond what is necessary to process a specific transaction.
• Gaming activity data: Records of bets placed on the dc999 sportsbook, live casino, slots, crash games, and other products, including amounts wagered, outcomes, and timestamps.
• Technical and device data: IP address, browser type and version, device type, operating system, session duration, and clickstream data collected automatically when you use the dc999 platform.
• Communications data: Records of any communications you initiate with dc999 support, including messages, email correspondence, and complaint submissions.

3. How We Use Your Personal Data

dc999 uses your personal data for the following purposes:

• Account management: To create, maintain, and administer your dc999 account, including processing your dc999 login credentials and maintaining your PKR wallet balance.
• Transaction processing: To process deposits and withdrawals via JazzCash, Easypaisa, and other supported payment methods, and to maintain accurate records of all financial activity on your dc999 account.
• Identity verification: To verify your age and identity as required by dc999's KYC obligations, and to confirm that you are eligible to use the dc999 platform under applicable regulations.
• Regulatory compliance: To fulfil dc999's obligations under applicable anti-money laundering, counter-terrorism financing, and responsible gaming regulations, including reporting obligations where required.
• Responsible gaming: To monitor gaming activity patterns that may indicate problem gambling behaviour, to implement self-exclusion and limit requests made by users, and to facilitate access to responsible gaming tools within your dc999 account.
• Platform security: To detect and prevent fraud, account takeover, and other security threats to the dc999 platform and its users.
• Customer support: To respond to queries, complaints, and disputes raised through dc999's support channels.
• Platform improvement: To analyse aggregated usage data to improve the dc999 platform, user experience, and product offerings.

4. Legal Basis for Processing

dc999 processes your personal data on the following legal bases:

• Contractual necessity: Processing required to fulfil the agreement between you and dc999, including operating your account, processing transactions, and providing access to dc999 products and services.
• Legal obligation: Processing required to comply with dc999's regulatory obligations, including KYC, anti-money laundering requirements, and responsible gaming duties.
• Legitimate interests: Processing for fraud prevention, platform security, and service improvement, where dc999's legitimate interests do not override your fundamental rights and freedoms.
• Consent: Where you have provided specific consent, for example for optional marketing communications. You may withdraw consent at any time by contacting dc999 support.

5. Sharing of Personal Data

dc999 does not sell your personal data to third parties. dc999 may share personal data with the following categories of recipient, strictly on a need-to-know basis:

• Payment processors: JazzCash, Easypaisa, and banking partners (HBL, UBL, Meezan Bank, Bank Alfalah) require certain transaction data to process deposits and withdrawals on your dc999 account.
• KYC and identity verification providers: Third-party identity verification services used to fulfil dc999's age and identity verification obligations.
• Regulatory and law enforcement authorities: Where dc999 is required by law, court order, or regulatory direction to disclose data, including disclosures required under anti-money laundering or counter-terrorism financing obligations.
• Technology infrastructure providers: Hosting, database, and security service providers engaged by dc999 under data processing agreements that impose obligations equivalent to those dc999 accepts under this Policy.

6. Cookies and Tracking Technologies

dc999 uses cookies and similar tracking technologies to operate the platform, maintain your session after dc999 login, remember your preferences, and collect aggregated analytics data. Session cookies are essential for platform operation and cannot be disabled without affecting your ability to use dc999. Analytical cookies help dc999 understand how the platform is used and improve its design and performance.

By using the dc999 platform, you consent to the use of cookies as described. You may manage cookie preferences through your browser settings, though disabling certain cookies may affect your dc999 account experience.

7. Data Retention

dc999 retains personal data for the period necessary to fulfil the purposes described in this Policy. Account data is retained for the duration of your dc999 account and for a further period following account closure as required by regulatory obligations. Financial transaction records are retained for the period specified by applicable anti-money laundering regulations. KYC documents are retained for the period required by the relevant verification obligation.

Where personal data is no longer required and no retention obligation applies, dc999 securely deletes or anonymises it.

8. Your Rights

Subject to applicable law, you may have the following rights in respect of your personal data held by dc999:

• Right of access: To request a copy of the personal data dc999 holds about you.
• Right to rectification: To request correction of inaccurate personal data.
• Right to erasure: To request deletion of your personal data, subject to dc999's retention obligations.
• Right to restriction: To request that dc999 restrict processing of your data in certain circumstances.
• Right to object: To object to processing based on dc999's legitimate interests.
• Right to withdraw consent: Where processing is based on consent, to withdraw that consent at any time.

To exercise any of these rights, contact dc999 at: [email protected]. dc999 will respond to verified requests within a reasonable timeframe. dc999 may need to verify your identity before actioning a data rights request.

9. Security

dc999 implements technical and organisational measures to protect your personal data against unauthorised access, loss, destruction, or alteration. These measures include TLS encryption for all data in transit, encrypted storage for sensitive fields, access controls limiting data access to authorised dc999 personnel, and regular security monitoring.

No internet transmission or electronic storage method is completely secure. While dc999 takes all reasonable steps to protect your data, dc999 cannot guarantee absolute security. You are responsible for maintaining the confidentiality of your dc999 login credentials and for using a strong, unique password for your account.

10. Changes to This Policy

dc999 may update this Privacy Policy from time to time to reflect changes in legal obligations, platform operations, or data processing practices. The revised Policy will be published on the dc999 platform with an updated effective date. Continued use of dc999 following the publication of any revised Policy constitutes your acceptance of the updated terms.

11. Contact

For privacy-related enquiries, data subject rights requests, or complaints about dc999's handling of your personal data, contact: [email protected]